As mentioned in one of yesterday's post, government
employees are lacking the knowledge and skills to effectively do
their jobs. Yep, I said effectively.
A true test of an
employees skill set is whether they make it easy or not for
'customers' and 'stakeholders' to interact with the organization.
There are tons and tons of educated people that cannot express
themselves simply; that inability causes them to create complicated
forms, using convoluted jargon.
If the government is sending
some of its workers back to school to learn the basics of their job,
perhaps they could send them for a 'simplicity communication' program
too.
